Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up.
We use automated order processing, we are unable to cancel or modify your order once it has been submitted.
If you're not 100% satisfied in any way with an item you've received, please let us know using emailing us within 14 calendar days of receipt, and within 45 days from the order date.
- Please note that the items must be unopened and unused; Return the Order in the original box with all original packing material, manuals, warranty cards (not filled out), and any other materials that came with the order.
- A one time restocking fee of 20% will be charged for all returns to cover expenses.
- Shipping charges are non refundable, You must pay for all shipping costs.
- Returns can only be made once authorized by Customer Services
- For your own protection, you may wish to insure the watch you are returning. If you choose not to insure the package - all liability is yours.
- If you think you may want to return your watch, do not wear it. Do not have any of the bracelet links removed for sizing. Sized bracelets are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money, as we do not sell used watches.
Please check your skincare and fragrance orders carefully, due to health reasons Skincare & Fragrances can not be returned under any circumstances.
To process your returns quickly, all returns must include
- Copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for Return
Delivery and Damaged Shipments:
You have to contact us within 7 days of receipt of the item to let us know of shipping damage, otherwise we will not be able to issue a replace/ refund for you item. We are happy to refund postage costs if the item is defective or sent due to our error.